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Contact Us & Returns

Contact Us & Returns

You can contact us at Sprockets Limited by email or telephone. We have staff available to answer any of your queries from 9.30am to 5.00pm Monday to Friday. All emails received are normally answered same day during these times. Any emails received outside of these times will be answered on the next available working day.

Telephone:   01435813777


Fax:              01435813777


Email:         info@sprockets.uk.com    

         
Mail:           Sprockets Limited
                   The Roost
                   Ratling Road
                   Aylesham
                   Canterbury
                   Kent
                   CT3 3HL
               

Exchange / Refunds

If, for any reason, you are not happy with your purchase or need to exchange an item, please email   info@sprockets.uk.com or telephone on 01435 813777 We'll be able to explain the best way to proceed.

If posting your return to us, please re-package your goods carefully and use the Royal Mail's Recorded Signed For™ or similar service to send your items. Please send a covering letter outlining the nature of the return.

For International returns, please mark your parcel as "returned goods" otherwise it may get held up at customs which will cause your refund to be delayed.

All Returns should be posted to:

                   Sprockets Limited
                   The Roost
                   Ratling Road
                   Aylesham
                   Canterbury
                   Kent
                   CT3 3HL

In either case, if you have paid a delivery charge, are returning the complete order and have made contact with us within 7 days, this delivery charge will be refunded. If you are returning only part of your order, it is our policy (in line with current Distance Selling Regulations) not to repay the delivery charge.

 

 

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