Shipping policy
At Sprockets we can ship to just about anywhere in the world. All our prices displayed include VAT.
The delivery charge is shown at checkout before confirming your order.
All orders over £10are eligible for free standard tracked delivery. For orders under £10 there is a £2.99 charge. Orders sent using standard tracked are usually delivered in 2-3 days from the date of despatch by Royal Mail. Tracking is provided.
Postage is always charged at cost and is non-profitable.
Delivery to Mainland UK
Delivery Time: 1–2 working days
We usually process your order within 24 hours and deliver it to you by courier within 5 working days from the date you place your order. The courier will need to obtain a signature on delivery.
Please note that some remote postcode areas of Scotland and Cornwall require an extra day for delivery, as the parcels get handed over from the courier to Royal Mail for final delivery.
The UK postcode areas that DPD state as offshore, taking 2 working days, are all of Northern Ireland, that is postcodes starting BT. All of the Isle of Man,that is postcodes starting IM. The Channel Islands GY and JE postcodes, Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3, Scilly Isles, TR21. Also some of the Scottish Highlands - postcodes AB31, AB33-38 & AB44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42
International Orders
Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time.
Delivery Time: 7–10 working days from placing the order
We offer a world-wide delivery service – and we know our customers well enough to know that this can mean literally anywhere! The exact delivery time will vary from country to country and may be less than the quoted 7 - 10 days. Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time. The courier will require a signature upon delivery to acknowledge receipt of the package. To help combat credit card fraud, we would normally require the delivery address to be in the same country as the cardholder’s billing address. This rule, however, is not ‘set in stone’: we will do our best to accommodate any reasonable delivery request.
Import duty is payable to the customs authorities in the destination country.
Unfortunately we are unable to deliver to British Forces BFPO address 'Sorry'
Bike Delivery
Bikes are delivered by specialist courier to make sure your bike arrives to you as it should.
After placing a bike order your bike is fully assembled and tested by our mechanics before being carefully boxed for shipping. We will never send out bikes without putting them through our workshop first.
You will be contacted once you have placed your order to advise you of the shipping date and delivery date. Our courier will contact you to confirm delivery before the due date and on the day itself.
Please get in touch if you want to know a specific despatch day on any bike on our website. If a bike is not in stock we can quickly advise on a lead time and you can secure it with a deposit. Call us on 01304 813777 or email paul@sprockets.uk.com