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Delivery & Shipping

Delivery & Shipping

At Sprockets we can ship to just about anywhere in the world.  All our prices displayed include VAT.

The delivery charge is shown at checkout before confirming your order.

In the U.K all packages will be sent FREE First Class and those of a high value First Class Recorded which will require a signature on delivery.  International Postage will be sent by Royal Mail and higher value items International Signed For.

Postage rates are calculated by the weight of your items and the location they are being shipped to. Postage is always charged at cost and is non profitable.

Delivery to mainland UK

Delivery Time

1 - 2 working days

We usually process your order within 24 hours and deliver it to you by courier within 5 working days from the date you place your order. The courier will need to obtain a signature on delivery.

Please note that some remote postcode areas of Scotland and Cornwall require an extra day for delivery, as the parcels get handed over from the courier to Royal Mail for final delivery.

The UK postcode areas that DPD state as offshore, taking 2 working days, are all of Northern Ireland, that is postcodes starting BT. All of the Isle of Man,that is postcodes starting IM. The Channel Islands GY and JE postcodes, Scottish Islands, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3, Scilly Isles, TR21. Also some of the Scottish Highlands - postcodes AB31, AB33-38 & AB44-56, FK17-99, G83, IV1-28, IV30-39, KW1-14, PA21-33, PA35-40, PH18-26, PH30-42

International orders

Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time.

Delivery Time

7 - 10 working days from placing the order

We offer a world-wide delivery service – and we know our customers well enough to know that this can mean literally anywhere! The exact delivery time will vary from country to country and may be less than the quoted 7 - 10 days. Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time. The courier will require a signature upon delivery to acknowledge receipt of the package. To help combat credit card fraud, we would normally require the delivery address to be in the same country as the cardholder’s billing address. This rule, however, is not ‘set in stone’: we will do our best to accommodate any reasonable delivery request.

Import duty is payable to the customs authorities in the destination country.

 

Delivery to British Forces

Postage Charges

Postage is £4.95 to BFPO addresses.

Delivery Time

Your order is handed over to the BFPO within 3 working days.

If you would like your delivery sent to a BFPO address, please read the official BFPO guidelines before placing your order.

Use of correct postal address

1. HQ British Forces Post Office (HQ BFPO) has recently completed upgrading and improving our electronic sortation system to make the operation more efficient in the processing of articles received from couriers and commercial delivery companies. These updates and improvements, together with adherence to the addressing policy as described below, should ensure that companies using the BFPO Commercial Receipts process benefit from speedy processing of their articles and accurate, timely billing.

2. To enable these changes to be effective it is vitally important that articles received by BFPO be correctly addressed; Guidance for the correct format required for the addressing of articles and where to place the address label on the article is as set out below.

3. Correct addressing formats for:

a) Mail to a Serviceman/Woman, Unit or Establishment

Number, Rank, Name

Appointment (CO, OC, QM etc)

Branch or Sub-Unit Title

HQ or Unit Title

BFPO Number

 

b) Mail to a Serviceman/Woman, Unit or Establishment Deployed on Operations

Number, Rank, Name

Appointment (CO, OC, QM etc)

Operation (Insert name of Operation)

BFPO Number

Note:

i) Where a BFPO number is used geographical place names such as a countryARE NOT ALSO TO BE STATED as this can lead to articles circulating via civilian postal channels, causing delay, excess postal charges or even loss. The BFPO number MUST be the bottom line of the address

ii) Operation identifying number, eg Op Herrick 8 MUST NOT BE STATED as this can lead to articles being sent to incorrect locations, causing delay or even loss.

 

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